> For the complete documentation index, see [llms.txt](https://hex-dma.gitbook.io/hex-dma-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://hex-dma.gitbook.io/hex-dma-docs/general/payment-issues.md).

# Payment Issues

## Address mismatch

* Make sure the address you type in matches the address that your bank has on file for your credit card
* Your bank may show charge on your credit card. This isn't a charge, it is just a temporary hold from your bank and will be cleared in a few days. It's not something on our end so don't open tickets for this.